General Terms and Conditions

Last updated: November 2026

1. Scope

The operator of this website (the “Provider”) is the contracting party for all bookings made through this website; the Provider's contact and company details can be found in the legal notice (Impressum) of this website. These General Terms and Conditions (“Terms”) apply to all bookings and services offered through this website. They apply to consumers as well as to business customers. Deviating terms of the customer do not apply unless their validity has been expressly agreed to in writing.

2. Services

We provide a parking space for your vehicle near the airport for an agreed period, either as a Valet service (vehicle handover at the terminal) or as a Shuttle service (you park the vehicle yourself at our facility and are transferred to the terminal by shuttle). Optional extras such as vehicle care, refuelling or charging can additionally be booked where offered for the selected parking facility. The display of offers on this website does not yet constitute a binding offer, but an invitation for the customer to submit a booking request.

3. Formation of contract

By clicking the booking button “Book now”, the customer makes a binding offer to enter into a parking contract. The contract is only formed once the booking confirmation is received by the customer by email. The period, service and price stated in the booking confirmation are decisive for the content of the contract.

4. Provision of the parking space

Upon formation of the contract, we undertake to provide the customer with a space on the parking facility operated or used by the Provider for the agreed period. There is no entitlement to a specific space. We are entitled to move the vehicle within our own or rented facilities where operationally necessary. If the return is delayed, we must be notified without delay; if the booked rental period is exceeded, the extended standing time may be charged separately.

5. Conduct on the premises

The rules of the road traffic regulations apply on our parking facilities; vehicles may only be driven at walking pace. Instructions given by our staff must be followed. Vehicles may only be parked in the assigned areas. In particular, it is not permitted to discharge fuel, oil or other operating fluids, or to park vehicles with recognisable technical defects that pose a hazard. Valuables should not be left visibly in the vehicle.

6. Valet and shuttle service

With the Valet service, you hand over your vehicle to our staff at the agreed meeting point; we park it securely and bring it back to that point on your return. With the Shuttle service, you park your own vehicle at our facility and are transported to and from the terminal by shuttle. The exact meeting point and the contact number for the return are shown in your booking confirmation and on the booking page. Please notify us in good time of any delays on arrival or return. The Provider is responsible for the proper performance of the Valet and Shuttle services it offers.

7. Additional services

Where booked, additional services such as vehicle care, refuelling or charging are carried out while your vehicle is parked with us. Individual services may be provided by contracted partner companies. The customer ensures that the vehicle is accessible and suitable for the booked additional service.

8. Prices and payment

The prices confirmed at the time of booking apply, including statutory VAT. Currently, only the “reserve now, pay cash on site” payment method is available: your booking is thereby reserved on a binding basis, and you pay the full amount in cash when the vehicle is handed over. Online payment in advance is not possible at the moment but will be added at a later date.

9. Cancellation and no-show

Cancellation is free of charge via the access link in your booking confirmation (“Manage booking”), provided at least 24 hours remain before the agreed vehicle handover. Within this period, cancellation via the customer portal is no longer possible; please contact us directly in that case (see the contact page). If the customer does not appear for the agreed vehicle handover without prior cancellation (no-show), the Provider's claim to the agreed fee remains, but the Provider must credit any expenses saved and any income obtained elsewhere (analogous to Section 537 (1) of the German Civil Code).

10. Liability

We are liable without limitation for intent, gross negligence and for culpable injury to life, body or health. In the case of simple negligence, we are only liable for breach of material contractual obligations, limited to the damage typically foreseeable for this type of contract. For damage caused by unknown third parties, in particular theft or vandalism, we are only liable to the extent that we are guilty of an intentional or grossly negligent breach of duty of our own and no mandatory statutory liability applies. Valuables and personal belongings in the vehicle must be removed by the customer before handover; we do not assume any special duty of safekeeping for them.

11. Vehicle condition and damage reports

A condition check, including photographic documentation, may take place at vehicle handover. The customer informs us of any pre-existing damage or particular features of the vehicle before handover. Any damage found at return must be reported without delay, ideally before leaving the premises. A damage report, including photo documentation, can be submitted via our customer portal.

12. Data protection

Personal data is processed only within the scope of applicable statutory provisions, in particular for processing bookings, communication and contract fulfilment. Under the General Data Protection Regulation, the Provider is, in principle, the controller for the processing of customer data in connection with the booking and contract, as the customer's contracting party; the booking software underlying this website is provided technically by a service provider, who processes personal data solely on behalf of and under instruction from the Provider, without thereby becoming the customer's contracting party. Details of data processing can be found in our privacy policy.

13. Use of your email address for our own offers

Your personal data is never sold to or processed for the purposes of third-party companies. The Provider (Dein Firmenname) may use the email address collected in connection with a booking for direct advertising of its own goods or services similar to those booked, under the conditions of Section 7 (3) of the German Act Against Unfair Competition (UWG). The customer may object to this use at any time, free of charge and without formality, at no cost other than the transmission costs according to the basic rates, for example via the unsubscribe link in the relevant email or by message to us (see the contact page); afterwards your email address will no longer be used for this purpose. A corresponding notice of the right to object is given already when the email address is collected and on every use of the address for advertising purposes.

14. Final provisions

The law of the Federal Republic of Germany applies. If the customer is a merchant or a legal entity under public law, the place of jurisdiction is, to the extent legally permissible, the registered seat of the operator. Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.

15. Right of withdrawal

Bookings made through this website are distance contracts. Contracts for the provision of services related to leisure activities – which include the parking, valet and shuttle services offered here in connection with a journey – are excluded from the statutory right of withdrawal where the contract provides for a specific date or period for performance (in Germany, Section 312g (2) no. 9 of the German Civil Code). As every booking made through this website specifies a concrete period for vehicle handover and return, consumers do not have a statutory right of withdrawal in these cases. Should no specific service period exceptionally have been agreed in an individual case, the statutory withdrawal rules apply; in that case, the customer will be informed separately of the right of withdrawal at the time of booking.