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Help & Frequently Asked Questions
Everything you need to know about searching, booking, handover and cancellation.
Before Booking
On the homepage, enter your drop-off date (when you hand over your vehicle) and your pick-up date (when you collect it again), then click "Show availability & prices". You'll get a list of all available parking locations with the prices for Valet and Shuttle service for exactly that period.
- On the homepage, choose your drop-off and pick-up dates and start the search.
- Compare the listed parking locations and click "Book Valet" or "Book Shuttle" for the one you want.
- Fill in the booking form with your contact and vehicle details.
- Optionally add extras such as refuelling, EV charging or a car care package.
- Enter a voucher code if you have one.
- Confirm the terms and conditions and the privacy policy.
- Click "Book now".
- You'll immediately see a confirmation page with your booking code, plus a confirmation email with a QR code to show at drop-off and pick-up.
No, bookings can only be made through our website. This is the only way we can guarantee you real-time availability and a secure, traceable booking.
Yes, the license plate is a required field in the booking form. We use it to clearly identify your vehicle at handover. You can also add the make, model and colour, which helps our staff recognise your vehicle.
Yes. Enable the "Company invoice" option in the booking form — we'll then also ask for the company name, VAT ID and address so the invoice can be issued correctly to your business.
Yes, enter your voucher code in the corresponding field on the booking form and confirm it. The discount is applied immediately in the price summary.
Yes, select the "Refuel my vehicle" or "Charge my vehicle" add-on in the booking form. We'll take care of it while your vehicle is parked with us, for an extra fee (see price examples below).
Currently only "Reserve, pay cash on-site" is available: your booking is bindingly reserved, and you pay the full amount in cash at vehicle handover. Paying online in advance is not currently possible.
The prices below are example values for a 3-day booking based on the current price list. The actual price depends on your chosen dates and is calculated exactly when you search.
Parkplatz
| Valet parking (for 4 days) | €60.00 |
| Shuttle parking (for 4 days) | €40.00 |
| Refuelling add-on | +€15.00 |
| EV charging add-on | +€10.00 |
| Car care package from | €25.00 |
Parkhaus
| Valet parking (for 4 days) | €72.00 |
| Shuttle parking (for 4 days) | €52.00 |
| Refuelling add-on | +€15.00 |
| EV charging add-on | +€10.00 |
| Car care package from | €25.00 |
After Booking
Your confirmation is normally sent to the email address you provided within a few minutes of completing your booking. Please check your spam/junk folder first. If it's not there either, contact us via the contact form — we'll happily resend it to you.
A booking is successfully completed once you've seen the confirmation page with your booking code and also received the confirmation email. If that hasn't happened, no booking was created and you can safely try again.
The QR code uniquely identifies your booking. Show it to our staff at drop-off and pick-up so your booking can be found quickly without manually entering the booking code.
You currently cannot make changes online yourself. Please contact us via the contact form — we'll be happy to adjust your booking for you.
On Site & Handover
Below you'll find the exact meeting points with address for each of our parking locations. Tap one of the map buttons to open the route directly in Google Maps or Apple Maps.
Parkhaus
Parkplatz
The following opening hours apply to handing over and picking up your vehicle at the respective parking location.
Parkhaus
Open 24/7
Parkplatz
Open 24/7
With Valet service, you hand your vehicle directly to our driver at the agreed meeting point (usually at the terminal). They safely bring your vehicle to the parking area. When you return, simply contact us and your vehicle will be brought straight back to the terminal — you never have to travel to the parking area yourself.
With Shuttle service, you drive your own vehicle to the parking area and park it there yourself. Our shuttle then takes you to the terminal. When you return, the shuttle picks you up again and takes you back to your parked vehicle.
Manage & Cancel Your Booking
You don't need a customer account. Go to the "Manage booking" page (link in the menu or footer), enter the email address and booking code from your confirmation email, and request an access link. You'll receive this link by email — it's valid for 72 hours and opens your booking details directly.
Open your booking via the access link described above and click "Cancel booking" there. Cancellation is only possible up to 24 hours before the agreed vehicle handover. Within that window, online cancellation is no longer possible — please contact us directly in that case.
Use our contact form or email us directly — you'll find the contact details in the footer of every page. We usually get back to you within 24 hours.