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Privacy Policy

1. Data Controller

The controller for the processing of personal data in connection with the booking offer made available on this website is, in principle, the operator of this website. Further details about the operator can be found in the legal notice (Impressum).

Dein Firmenname
Muster Str. 123
12345 Muster Stadt
Email: info@DeineDomain.de

2. Technical Platform Provider

The booking software used on this website (AltoraParkbook) is technically provided by Altora Technologies UG (haftungsbeschränkt), Jägerhofstr. 50, 40880 Ratingen, Germany, email: info@altora-tech.de (“Altora”). Insofar as Altora processes personal data exclusively on behalf of and under instruction from the operator of this website, Altora acts as a processor within the meaning of Art. 28 GDPR; details are set out in a corresponding agreement between the operator and Altora. For certain purposes of its own, Altora may also be a controller in its own right where it determines the purposes and means of the relevant processing (see no. 8). Which role applies in a given case depends on the actual processing operation concerned. Providing the technical platform does not make Altora the operator of the parking facility or the contracting party for your booking.

3. Purpose of Processing

We process personal data to receive and process bookings, to provide the booked parking, valet, shuttle and additional services, to communicate with you regarding your booking, to comply with legal obligations, and to ensure the technical operation and security of the booking platform.

4. Categories of Personal Data

Depending on the service used, the following data in particular may be processed: first and last name, email address, phone number, address (where required), booking period, arrival and departure information, vehicle data and license plate, booked services, cancellation and change data, payment information or payment status (where online payment is enabled), communication data, damage and complaint data, review data, technical usage data, and IP address. To manage your booking (e.g. cancellation) you receive an individual, secure access link; a customer account with a password is not required for this.

5. Legal Bases

Processing is carried out in particular on the following legal bases: Art. 6(1)(b) GDPR for carrying out your booking and performing the parking contract; Art. 6(1)(c) GDPR insofar as we are subject to legal obligations (e.g. statutory retention requirements); Art. 6(1)(f) GDPR insofar as processing is necessary to safeguard legitimate interests (e.g. IT security, fraud prevention); and Art. 6(1)(a) GDPR insofar as you have given separate consent to a processing activity (e.g. marketing emails). Which legal basis applies in a given case depends on the respective processing purpose.

6. Booking and Contract Performance

We process the data you provide in connection with your booking in particular to carry out the booking, to send the booking confirmation, to communicate with you about your booking, to handle changes and cancellations, to provide the booked service, to process payment (where offered), and to handle complaints and damage claims.

7. Technical Provision by Altora

Altora provides the technical infrastructure for this booking platform. Insofar as Altora thereby processes personal data exclusively on behalf of the operator of this website, this is done on the basis of a data processing agreement under Art. 28 GDPR between the operator and Altora.

8. Altora's Own Processing Purposes

Independently of the processing carried out on behalf of the operator, Altora may process personal data for its own purposes, provided an appropriate legal basis exists in each case. This may include in particular: the technical provision and security of the platform, IT security, detection of misuse and fraud, error analysis, technical logging, statistical evaluation, quality control, the further development of AltoraParkbook, improving technical functions and usability, and the development and improvement of Altora's own products and services. Where possible, Altora uses anonymized or aggregated data for this purpose. Processing for Altora's own purposes is not generally described as processing on behalf of a controller.

9. Provider Information

AltoraParkbook stores and processes the business information provided by the operator of this website (e.g. company name, address, contact details, parking facility information, description, prices, opening hours, availability, images, logos, service information, reviews) in the course of operating the platform. Altora may, insofar as legally permissible, also present such provider information within its own digital platforms and services; the attribution to the respective operator is always retained.

10. Reviews

Customers may leave a review after an actual booking has taken place. The review is attributed to the operator actually reviewed. Altora may, insofar as legally permissible, also display such reviews on its own platforms and digital offerings; the attribution to the original operator is retained, and no false impression of the review's origin may be created. In a public display, no unnecessary personal data of the reviewing customer is published. Historical reviews may continue to be displayed even after the respective operator has stopped using AltoraParkbook, insofar as this remains legally permissible.

11. Email Communication

The email address provided in connection with a booking is used for necessary transaction-related communication, in particular booking confirmations, changes, cancellations, important arrival information, information about returning the vehicle, and security-related or technically necessary notices. This communication is part of processing your booking and generally does not require separate marketing consent, insofar as it is necessary to perform the contract.

12. Advertising

Any advertising use of your email address by the operator of this website is governed by the requirements set out in our General Terms and Conditions (Section 7(3) of the German Act Against Unfair Competition, UWG, or separately given consent); details and your right to object can be found there. Altora does not carry out its own advertising towards you as an end customer on the basis of this privacy policy.

13. Cookies and Comparable Technologies

This website uses only technically necessary cookies: a cookie storing your language preference (validity: 1 year) and, where the administration area is used, a session cookie for login. These cookies are required for the operation of the website and cannot be disabled without limiting the website's functionality. Cookies for analytics, marketing, or tracking purposes are not currently used.

14. Analytics and Statistics Services

This website does not currently use any third-party analytics or statistics services (e.g. Google Analytics). Should this change in the future, this privacy policy will be updated accordingly and, where required, your consent will be obtained in advance.

15. Technical Service Providers and Recipients

For the technical provision of this website and the performance of the booked services, personal data may be received by the following categories of recipients: Cloudflare Turnstile, to protect the contact and review forms against automated abuse; our email delivery service provider, for sending booking confirmations and other transaction-related communication; where the operator of this website has enabled online payment, the payment service provider Stripe, for processing payment; and the hosting infrastructure used to operate the platform. Uploaded photos (e.g. vehicle or damage photos) are stored on the platform's own server, not with a separate external cloud storage service. Personal data is not sold or rented; it is disclosed only within the scope described above, due to legal obligations, or with your consent.

16. Transfers to Third Countries

Insofar as personal data is transferred to, or processed by, a recipient outside the European Economic Area in connection with the technical service providers listed in no. 15, this only takes place where the necessary data-protection requirements are met, such as an adequacy decision of the European Commission or appropriate safeguards like EU Standard Contractual Clauses.

17. Retention Period

Personal data is generally stored only for as long as necessary for the respective purpose. Booking-related data is additionally stored in accordance with statutory retention periods (in particular under commercial and tax law). Data may also remain stored insofar as this is necessary to assert, exercise, or defend legal claims.

18. Rights of Data Subjects

Subject to the statutory requirements, you have the right to access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), objection to processing (Art. 21 GDPR), and the right to withdraw consent given at any time with effect for the future (Art. 7(3) GDPR).

19. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data.

20. Contact

If you have any questions about data protection in connection with your booking, please contact the operator of this website named in no. 1. For technical questions about the AltoraParkbook platform, you can additionally reach Altora Technologies UG at info@altora-tech.de.

21. Changes to This Privacy Policy

This privacy policy may be updated if the technical platform, the services used, statutory requirements, or the processing operations change. The version available on this website at the time of your visit applies.